Integrated Operation Control Center (OCC)

Integrated Operations Control Center

In general, operational tasks are complex and need to be well coordinated and integrated to ensure effective execution. A shared understanding of the day-to-day situation across all involved departments is absolutely indispensable. Integrated Operations Control Center (IOCC) is the mission control center of an airline. All activities on the day-of-ops are observed and controlled here. Experts from the different business departments involved are aiming at one single goal: to bring the passenger to his or her destination – on time and with minimum costs incurred for the airline. Operations control, maintenance control, and crew tracking as well as flight dispatch, passenger care, load control, and station control are working together to achieve this target day by day. They all need a common understanding of scenarios and situations, effective tools to analyze alternative responses, and efficient interfaces to the broader business units.
With the IOCC, Lufthansa Systems offers the first integrated IT platform for controlling and monitoring all these operational activities to airlines. This is achieved by combining well-proven software solutions like Lido OC and NetLine. Lido OC covers all aspects of flight planning and following procedures, and NetLine supports all aspects of the core processes of an airline from strategic planning to operations control and crew tracking. Both Lido OC and NetLine have modular structures. Their interfaces guarantee airlines a seamless process of operations control. For all purposes of operational control, the IOCC integrates and optimizes information flow and work processes, at the same time providing all available updates of aeronautical information. It features an easy-to-use graphical user interface and supports active decision-making. IOCC’s dynamic interfaces allow for communications with all related business areas.

Airline Management Solutions

The key issues facing today’s airlines are optimization, improved capacity, cost savings and the ability to react quickly to changes. The portfolio of solutions for airline planning and control ranges from network planning, code share handling and crew management, to pricing and revenue management. The portfolio is rounded out by business intelligence services, marketing and sales solutions, and consulting.
Lufthansa Systems provides Infrastructure Services as a full-service package for all of these solutions.
Resource Planning & ControlSolutions and services for network planning, schedule management, operations control and crew management.
Revenue Management & PricingSolutions and services for revenue management, pricing.
Marketing & Sales SolutionsSolutions and services for business intelligence, MIDT data analysis, customer relationship management, customer loyalty.
Administration & FinanceSolutions and services for revenue accounting.
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Integrated Operations Control Center
With the Integrated Operations Control Center (IOCC), Lufthansa Systems offers a platform that not only controls and monitors but at the same time simplifies and shortens operating processes.
Fleet Assigner
Fleet Assignment: choosing the right aircraft for each and every routeFleet Assigner

Successful airlines act speedily

Are times tough for the airline industry? Open skies, low margins, sudden changes in demand, ever new competitors, and new business models - all this leads to stiff competition as today’s framework of planning and controlling the airlines’ product. But to some airlines the business environment does not appear as tough as it does to others. They see opportunities, because they possess the key factors to success: speed and adaptability. “Speedaptability” will prove to be a key success driver in the airline business within at least the next decade.
Be speedaptable - the challenges
There are three major challenges for modern resource management solutions. Only if airlines meet all three will they attain speed and adaptability at the best possible level:
Highly integrated business process managementGuaranteeing a continuous flow of information, consistency between all involved processes and therefore minimum lead times.
Fast and accurate evaluation of dataDelivering a solid basis for quick, decisive and effective action - with reference to overall feasibility and profitability.
High degree of automation and seamless (re-)optimizationEnabling implementation of initial or modified solutions as effectively, as efficiently, and as speedily as possible.
Be speedaptable – the solutions
Lufthansa Systems provides innovative solutions and qualified services that cover all aspects of airline resource planning and control. Extensive experience, profound process knowledge, state-of-the-art technological resources and the trust earned as an able partner to the airline industry: these are the defining strengths of Lufthansa Systems. Let’s put them to work for you.
Planning (NetLine/Plan) >Flight Scheduling (NetLine/Sched) >Operations Control (NetLine/Ops) >Crew Management (NetLine/Crew) >Schedule Management >

Revenue Management and Pricing

Never has such a variety of different air fares existed in the airline business as today. The ability to instantly react to market changes and to offer demand-driven prices has become the core element in maximizing the revenue per seat.
With ProfitLine, Lufthansa Systems offers the leading software solution for revenue management and pricing in terms of method and technology. The integrated and modular product line maximizes revenue and secures the market position of airlines throughout the world. ProfitLine covers all aspects of the processes
Pricing (ProfitLine/Price) >Revenue Management (ProfitLine/Yield) >Dynamic Availability (ProfitLine/Yield Dynamic Price Engine) >

Marketing & Sales Solutions

The importance of information as a driving force and key factor to success is significantly increasing. In the airline industry an overwhelming amount of information is collected each year. The challenge is to select the right information at the right time in order to find answers and build strategies in an ever competitive market. Lufthansa Systems offers fundamental tools to help our customers manage their sales and marketing processes.
Market Information Data Tapes (MIDT), containing booking data from computer reservation systems, offer a huge pool of information to move your business forward. The MIDT Advance suite is an important source for answers to complex questions regarding bookings, agencies, network structure, hubs and O&Ds from your and the competition's point of view.
Developing long-term relationships with their customers is of equal importance. A professional, mutually beneficial dialog between suppliers and consumers can only be successful if the customer is addressed directly with comprehensive and thorough information. This requires the ongoing collection, evaluation and processing of all customer-relevant data along the whole value-added chain.

Administration & Finance

Airline business in the global market is extremely competitive and therefore highly innovation and cost-driven. Airlines aiming to succeed in the market need to optimize their processes and lower their costs. Furthermore, low-cost alliances are forcing low-cost carriers to deal with interlining and their revenue accounting processes. These processes must be adapted to meet increasingly complex demands.
Revenue accounting, route profitability calculations and payroll accounting are just three aspects of a variety of tasks for which Lufthansa Systems provides IT solutions for process optimization

Passenger Airline Solutions

Passenger management and its underlying processes are becoming increasingly complex and are highly dynamic in the airline industry. Constant changes in requirements due to new technologies, consumer behavior or legal compliance demand solutions of the highest standard that are capable of meeting the challenges you face. Our state-of-the-art products for passenger management fulfill the demands of today’s airlines.
Our proven core system MultiHost delivers standard passenger management core functionality and forms the basis for modern airline processes. But is standard functionality enough to keep your airline’s business model constantly ahead of competition? No – you need to differentiate on top of today's and tomorrow's backend with its standard core functionality. Our Value Added Products are designed to make that difference. By giving particular consideration to functional and technological enhancements such as A380, 2D barcode, APIS Quick Query (AQQ), CRM, or mobile and biometric technologies, we make sure that it is you that drives the industry.
Passenger Airline Competence is our core competence. We support and consult your Airline holistically in the field of passenger management based on best practice knowledge - from optimizing your processes and strategy up to full migration and transition top new generation systems. Benefit from our products and services and from our experience in operating and managing passenger management systems for more than 30 years.
Passenger Core Systems
Value Added Products
Passenger Airline Competence Center (PACC)
MultiHost Sales MultiHost DCS e-Ticketing Interlining
GroundSolutions Platform LoadControl Revenue Integrity Payment Services PCI Compliance Engine
Strategy Vendor selection Migration & Integration Process Engineering


Supplementary Airline Solutions

We also support airlines by furnishing them with IT solutions for aircraft maintenance and overhaul and the handling and dispatch of air cargo.Together with the customer, our consultants optimize the business processes specific to each company. Lufthansa Systems has years of experience and proven industry expertise in the field of Maintenance, Repair & Overhaul (MRO). In connection with this, the company has extensive experience with the SAP Aerospace & Defense solution.Furthermore, our ELWIS solution is the leading standard for air cargo handling in Europe.
And to ensure that all solutions and data are available worldwide around the clock, Lufthansa Systems provides Infrastructure Services for all of these solutions.
Maintenance, repair & overhaulIT solutions for the area of MRO are focussing increasingly on supporting highly sensitive processes efficiently and cost-effectively.
Air cargo handlingWe offer a broad spectrum of modern IT solutions that are tailored specifically to the air cargo market.

Maintenance, Repair and Overhaul

The complex business of aircraft maintenance, repair and overhaul makes extremely high demands on quality, security and accountability. IT solutions for this area are focussing increasingly on supporting these highly sensitive processes efficiently and cost-effectively.
We have in-depth knowledge of the MRO process and know which IT applications provide the greatest benefit for the individual tasks. Our consultants work out the right solution concept jointly with you and support you in its implementation, whether it is SAP R/3 IS A&D, the handling of certain services via the Internet or technical documentation.
As a full-service provider we also cover the complete operation of your IT systems, up to and including outsourcing, from one source.
Based on our extensive know-how in the application management of highly complex systems landscapes we look after installation and operation for your users and applications, as well as providing first and second level support.
MRO process and technology consulting
SAP consulting, IS A&D
operation of complex SAP systems
technical documentation solutions
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Products & Services (PDF)
MRO ConsultingSAP Systemverbund (german)AirMRO - DocManagePre-configured MRO solutionMobile Workshop SuiteMRO RFID and GPS-GSM
Maintenance, Repair and Overhaul
IT solutions from Lufthansa Systems (PDF)
DocManage Demo
Integrated Job Card and Manual Solution for SAP IS Aerospace & DefenseDownload (7,8MB)

Market situation for cargo airlines

The market for cargo airlines - quickly changing and highly competitive.
The evolving air cargo business is characterized by rising costs and the increasing demands of customers for better service and information. Optimized processes in all business areas and intelligent, futureoriented IT systems are the key to long term economic success in the air cargo business. Therefore, cargo airlines need flexible operational IT systems for booking, handling and accounting as well as modern tools for customer relationship management and the efficient management of a company’s key performance indicators. The optimal integration of all these processes is a challenge that is critical for anyone aiming to become a successful player in the air cargo market.
Reliable partner – IT expert with special air cargo know-how.
Lufthansa Systems is an expert when it comes to innovative and complete air cargo IT solutions. Lufthansa Systems is an IATA “preferred partner” in the “Simplifying the Business” initiative and possesses over 10 years of experience in implementing “e-Freight” based solutions. Drawing on our expertise and experience, we have developed an integrated and future-orientated solution for cargo airlines: Lufthansa Systems’ AdvancedCargo Suite.
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Products & services
Consulting >More than just the sum of its parts: we take a holistic look at your company; this is our strength.Solutions >We offer a broad spectrum of modern IT solutions that are tailored specifically to the air cargo market.